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The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, CBDream Portugal provides all the information so that you can exercise your right to complain to an official, third-party entity that is impartial to the process. Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr and express your objection.

What is Alternative Dispute Resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal of appealing to official entities that help them in resolving, or guiding, a conflict, before opening disputes in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the trader who is the target of his complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'committee responsible for consumer disputes'.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.

CBDream Portugal provides the websites of some of these entities that can help you present your arguments:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts
https://www.cniacc.pt/pt/

Lisbon Consumer Dispute Arbitration Center
http://www.centroarbitragemlisboa.pt/

Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court
http://www.triave.pt/

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
http://www.ciab.pt/pt/

CIMPAS – Information, Mediation and Insurance Ombudsman Center
https://www.cimpas.pt/

CISAP - Consumer Arbitration Court
https://www.cicap.pt/